Thank you for choosing Petts Wood Florist for your online flower delivery needs in Petts Wood and its surrounding areas. We are committed to ensuring an enjoyable online shopping experience for our customers. Please read these Terms and Conditions carefully before placing your order, as they govern the relationship between you (the customer) and Petts Wood Florist regarding the order, delivery, and use of our products and services available through our website.
In these Terms & Conditions, "we", "us", "our" or "the Florist" refers to Petts Wood Florist. "You", "your" or "the customer" refers to the person placing an order with us via our online platform. These Terms apply to all flower delivery orders placed online for delivery within Petts Wood and the surrounding areas.
2.1 All orders for flowers and related products must be placed through our online store.
2.2 When you have selected your items and proceeded to checkout, you will be asked to provide delivery information and select a delivery date. Please ensure all details provided are accurate and up to date, especially the recipient's name, address, contact details, and preferred delivery date.
2.3 After completing the checkout process, you will receive an order confirmation. This confirmation indicates that we have received your order; however, acceptance of your order and completion of the contract will only occur when payment has been received and processed successfully.
2.4 Orders are subject to stock availability. If for any reason the flowers or products you have ordered are unavailable, you will be notified promptly and given the option of a suitable alternative or a full refund.
2.5 We reserve the right to refuse or cancel any order, for example, due to suspected fraud, product unavailability, or delivery issues beyond our reasonable control.
3.1 We endeavour to display images and descriptions of flowers and arrangements as accurately as possible. However, please note that flowers are natural products and seasonal variations may occur. Actual bouquets may differ slightly from product photographs.
3.2 Substitutions may occasionally be necessary to ensure your order is delivered on the requested date. Any substitutions will be of equal or higher value and will maintain the overall style and colour theme of your original order.
4.1 We deliver to Petts Wood and surrounding areas as displayed on our delivery information page. It is your responsibility to ensure the delivery address provided at checkout is correct.
4.2 Our standard delivery times and charges are detailed on our website. While we will always do our best to deliver on your chosen date, we cannot guarantee specific delivery times. During peak periods (such as Mother’s Day, Valentine’s Day, or Christmas), delivery may take longer.
4.3 In the event the recipient is unavailable at the specified address, we may attempt to leave the flowers in a secure location, with a neighbour (where possible), or will leave a card with information on how to arrange re-delivery or collection.
4.4 Risk of loss and title in the products passes to you upon successful delivery.
5.1 All prices displayed are in pounds sterling (£) and are inclusive of applicable VAT unless otherwise stated. Delivery charges, where applicable, will be indicated before completion of your order.
5.2 Accepted payment methods are detailed during checkout and may include credit or debit cards and other secure online payment solutions.
5.3 Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment has been received and cleared.
5.4 We use secure third-party payment processors to ensure your financial information is protected. Your payment details are not stored or held by us after the transaction is complete.
6.1 Should you wish to cancel or amend your order, please notify us as soon as possible. Orders for standard bouquets can generally be cancelled up to 24 hours before the scheduled delivery date. For orders containing bespoke arrangements or special items, 48 hours’ notice may be required.
6.2 Once flowers have been dispatched or delivered, it may not be possible to cancel, refund or amend your order.
6.3 For cancellations within the permitted timeframe, a full refund will usually be given using the original payment method. Please allow up to 7 working days for funds to be returned to your account, depending on your payment provider.
6.4 In the event we are unable to fulfil your order for any reason, you will be notified as soon as possible and offered an alternative or a full refund.
7.1 At Petts Wood Florist, we take pride in the freshness and quality of our flowers. Should you have any concerns about your order upon receipt, please contact us within 24 hours of delivery.
7.2 In the unlikely event that the flowers are damaged or not as described, we will discuss appropriate solutions, which may include a replacement, partial refund, or full refund depending on the circumstances and nature of the complaint.
7.3 As flowers are perishable, returns are not typically accepted except where products are deemed faulty, damaged upon arrival, or do not match your order substantially.
8.1 To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses or damages resulting from the use of our online platform, products, or services.
8.2 Our total liability to you in respect of any claim arising in connection with your order (whether under these Terms & Conditions, in contract, negligence, or otherwise) shall be limited to the value of the goods ordered.
8.3 We will not be liable for any failure or delay in performance of our obligations where such failure or delay results from any event beyond our reasonable control, including but not limited to strikes, natural disasters, pandemic impacts, transport interruptions, or supplier difficulties.
8.4 Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
9.1 It is your responsibility to ensure someone is available to accept the delivery on the agreed date and time. We do not accept liability for deliveries delayed or returned due to incorrect or incomplete address information.
9.2 Flowers should be handled according to care instructions provided for maximum longevity. We cannot accept responsibility for flowers after delivery, except where the issue relates to a fault present at the time of delivery.
10.1 Any personal information supplied by you as part of the order process will be used solely for processing your order and providing customer service. We comply fully with all applicable data protection and consumer legislation in the UK.
10.2 We will not sell, rent, or share your personal information with third parties except where required for the fulfilment of your order (e.g., delivery service partners) or where we are legally obliged.
11.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
11.2 Any dispute or claim arising out of or in connection with these Terms, your order, or our services shall be subject to the exclusive jurisdiction of the English courts.
12.1 We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon publication on our website. Your continued use of our online store following the posting of changes constitutes your acceptance of those changes.
13.1 If any part of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
13.2 No waiver by us of any breach or default under these Terms shall be deemed to be a waiver of any subsequent breach or default.
13.3 These Terms and Conditions represent the entire agreement between you and Petts Wood Florist regarding online flower delivery services.
14.1 By placing an order online with Petts Wood Florist, you confirm that you have read, understood, and agree to abide by these Terms & Conditions.
14.2 These Terms & Conditions are applicable to all online flower delivery customers in Petts Wood and surrounding areas as defined in our delivery area.
We value our customers' feedback and strive to maintain the highest levels of customer satisfaction with our flower delivery service across Petts Wood. Should you have any questions about these Terms & Conditions, your rights as an online customer, or the products and services we offer, please reach out to us using our website contact form. Our team will respond as soon as possible to assist you.
Thank you for shopping with Petts Wood Florist – delivering fresh flowers with care and professionalism across Petts Wood and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Petts Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Petts Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
