Returns, Refunds & Complaints at Petts Wood Florist
Your Trusted Local Florist – Petts Wood Fresh Flowers Promise
Petts Wood Florist is proud to serve households and businesses in Petts Wood and nearby areas. We are dedicated to delivering stunning, fresh flowers every time. Our customers trust us for quality and reliability—values at the heart of our fresh flowers guarantee. We want every bouquet to arrive vibrant and beautiful, and we back our promises with transparent returns and complaints policies.
Fresh Flowers Guarantee for Petts Wood Customers
Freshness is key to every arrangement we deliver. Petts Wood Florist guarantees that all flowers will be carefully selected, expertly arranged, and delivered at the peak of their freshness. For most flower varieties, we guarantee a minimum of 5 days’ freshness from the date of delivery, providing they are cared for according to the care instructions provided. We recommend unpacking flowers immediately and displaying them in fresh water away from direct sunlight and heat sources to maximise vase life.
Damaged-on-Arrival Policy
Your satisfaction is our priority. On the rare occasion that your flowers or gifts arrive damaged, wilted, or in poor condition, please report the issue to us on the same day of delivery. We may require photographs as part of our assessment process, helping us understand what went wrong and how we can resolve it swiftly. Our team inspects every order before it leaves our shop, but if transit or handling causes problems, we are here to set things right.
Refunds & Replacement Options
If you report an issue with your flowers within 24 hours of delivery, and our team agrees that they do not meet our freshness standards or have been damaged in transit, we offer two resolution options:
- Replacement: We can arrange for a new bouquet to be delivered to the original recipient as quickly as possible, free of charge.
- Refund: Alternatively, we can process a full or partial refund to the original payment method, depending on the issue and its extent.
Please note that, due to the perishable nature of flowers, returns of the physical product are not typically required, but should we request the return, instructions will be provided.
Complaints Process
We strive to give every customer a wonderful experience, but if you are dissatisfied for any reason, we want to hear from you. To make a complaint, please contact us with your order details and a description of the issue. All complaints will be acknowledged within two working days, and we endeavour to provide a full response and resolution within five working days. We treat all feedback seriously and use it to improve our services further for the Petts Wood community.
Our Local Commitment
At Petts Wood Florist, we pride ourselves on our reputation as a trusted, local business. Our team is part of the community and always happy to help answer questions about our returns, refunds, or complaint procedures. We value every customer and are dedicated to making sure you are delighted with your flowers and our service, every time.
