Petts Wood Florist is proud to serve households and businesses in Petts Wood and nearby areas. We are dedicated to delivering stunning, fresh flowers every time. Our customers trust us for quality and reliability—values at the heart of our fresh flowers guarantee. We want every bouquet to arrive vibrant and beautiful, and we back our promises with transparent returns and complaints policies.
Freshness is key to every arrangement we deliver. Petts Wood Florist guarantees that all flowers will be carefully selected, expertly arranged, and delivered at the peak of their freshness. For most flower varieties, we guarantee a minimum of 5 days’ freshness from the date of delivery, providing they are cared for according to the care instructions provided. We recommend unpacking flowers immediately and displaying them in fresh water away from direct sunlight and heat sources to maximise vase life.
Your satisfaction is our priority. On the rare occasion that your flowers or gifts arrive damaged, wilted, or in poor condition, please report the issue to us on the same day of delivery. We may require photographs as part of our assessment process, helping us understand what went wrong and how we can resolve it swiftly. Our team inspects every order before it leaves our shop, but if transit or handling causes problems, we are here to set things right.
If you report an issue with your flowers within 24 hours of delivery, and our team agrees that they do not meet our freshness standards or have been damaged in transit, we offer two resolution options:
Please note that, due to the perishable nature of flowers, returns of the physical product are not typically required, but should we request the return, instructions will be provided.
We strive to give every customer a wonderful experience, but if you are dissatisfied for any reason, we want to hear from you. To make a complaint, please contact us with your order details and a description of the issue. All complaints will be acknowledged within two working days, and we endeavour to provide a full response and resolution within five working days. We treat all feedback seriously and use it to improve our services further for the Petts Wood community.
At Petts Wood Florist, we pride ourselves on our reputation as a trusted, local business. Our team is part of the community and always happy to help answer questions about our returns, refunds, or complaint procedures. We value every customer and are dedicated to making sure you are delighted with your flowers and our service, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
